Nedra Denison offers the most complete selection of woodburning
tools, pens and accessories, wood and gourd art supplies available.
We sell only the finest quality woodburning tools from the leaders in the
industry...Colwood, Razertip and Wall Lenk Single-temperature solid point
woodburners, transfer tool and tips.
We carry Big Leaf northwest maple
burl and other
exotic wood suitable for burning, carving or other crafts; basswood
planks and plaques that are great for chip carving and
pyrography; tagua nuts
and slices, Italian Poplar plywood, books and much, much more.
We have a nice variety of gourd
and craft supplies including ink dye, paints and accessories, Terra Bella Finishes, beads, embellishments and other supplies just
for gourd artists and other crafters!
CLOSE-OUT CORNER
We have not opened our
close-out corner of merchandise we are selling at reduced prices so that
we can make room for new merchandise.
Please check check out our
new clearance center
About our company, the products we
sell and
the service you will receive:
We know that buying a woodburner can be overwhelming. There are so many brands on the
market, so many options, warranties, etc. We want to make your buying
experience pleasurable and we want to be sure that you have the right burner and
tools for your needs and budget.
Nedra personally researches and uses every item she sell. Some of
the
criteria for the selection of tools includes: superior customer support
from the company, prompt and efficient service and delivery of products,
lasting quality of the product and it's ease and comfort in use. Nedra has
a personal relationship with each and every supplier and tool manufacturer
that she represents. She ensures that they understand the
importance that Nedra gives to supporting her customers and how will he/she
extend themselves to make sure that every customer is happy with his or her
purchase. You can be assured that everything you find in our catalog has
been tested and used by us and we will stand behind it.
"It has to be not only the best, but if I wouldn't use it myself I won't
sell it and if I wouldn't sell it to my mother, I won't sell it to you"
says Nedra.
We are a small family business
(it's just Alan, Nedra and the "Two Amigo's" our furballs) and we work hard to provide you
with great, personalized service because we realize that without you, we wouldn't have a
business. We specialize in woodburning tools, supplies, and gourd art
supplies. We do not
have a massive catalog filled with all kinds of other tools and equipment.
This is our specialty and because of that we can offer you, our customer, expert
advise and service.
In addition to excellent service, we stand behind what we sell.
Please check
out our guarantee and returns
We ship 98% of our orders within 1 - 2
days! It is our goal to ship
orders within 1-2 days of receiving them...when we receive proper shipping
address and phone number. Delays may occur when paid by an "echeck" that
must clear through pay pal, we have to obtain phone
numbers for shipping or if we are out of town at a show. If there will be
a delay, we will notify you as soon as possible.
If you are still overwhelmed about what to order or have any other questions
please feel free to
contact us by email or call us at the number on the
bottom of this page.
NEW!
GIFT CERTIFICATES NOW AVAILABLE
We've been asked about the
availability of gift certificates so we now have them.
They are perfect when you need a gift for that special someone and don't know what to buy
for them. Contact us and we will be happy to work with you.
How are we different
Nedra has been teaching since and selling woodburning tools and supplies
since 2001. It's all we do so we not only know about the needs of
woodburners, we know our products and we want to help you select the right
product!
Nedra is frequently contacted by suppliers and manufacturers to sell their
products but she is very particular about who our company represents. The
companies we do business with are only those who we feel meet our standards in
excellence.
We have the largest inventory of
woodburners, pens and accessories and try to ensure that all products are in stock at all times.
We were the first to offer
woodburning starter kits with everything you need and the widest choice of options.
Our
kits are now available for Colwood and Razertip woodburners.
Razertip has worked closely with Nedra and made many pens for her based on her specifications
including the HD5MP, HD5MSP, #14D, #9P, and the #99 ball stylus pens.
Colwood has also worked closely with Nedra to create the E45, E45S; 5 XS, S, M
and refined the polish on the tips to her specifications.
The Colwood pens we sell all come with foam grips and highly polished tips.
We carry one of the largest varieties of Razertip pens.
We offer you great prices on
all woodburning tools and accessories as well as the best overall service...don't believe us,
just see what our customers say about us!
Here's what some of our customers
have to say about us
(quote used with permission):
"Wow, I can not tell you how amazed I was to find my order on my front porch
yesterday. All I kept saying was 'wow' in amazement. That was the
fastest and greatest service, I have ever had from anyone! Including all
the big companies out there too! I was impressed just with the
notification of receiving my payment and when shipping was going to occur.
Thank you very much". - C. Simpson, Oswego, IL
"Thank you so much!
Just wanted to let you know I already received the package and am burning away!
Appreciate your prompt service and will no doubt be a returning customer! - Thank you, CL Henson, San Diego, CA
"Thanks so much for
answering my questions and sending out the woodburning tool so quickly! The
package arrived on Saturday, just a few days after I placed my order. I spent
the majority of my weekend trying out the new tool. It's so much better than
a handheld craft burner; easier to control, lighter weight, and more stable on
my work space. I just wanted to send you a rave review and thank you again
for your help. When I need supplies again, I'll definitely be ordering
through your site". --- A. Champlain, Minneapolis, MN
"I love visiting Sawdust
connection's website. it is very informative. I have one of Nedra's
books and I have enjoyed reading it. Looking forward to learning and using
the Burnmaster. The service is fantastic, no time a wasting, I will always
rely on Sawdust Connection for my pyrography needs". - B. Kuehn, Winthrop, MN
"Thank you again for being so
prompt at getting back with me. You make me feel like I am the only
special customer you have which I know I'm not but that is the way I feel.
It's like going into a store and every one is trying to help you while you are
shopping. Anyway, that is the way you make me feel, Special. Anyway, Thanks". -
Keith Hickman, Roswell, NM
"Just wanted to let you
know the burner arrived today and I can't wait to get it in the shop.
Thanks for the great service". - Neil Oakes, MeatcleaverDesigns.com, Grawn, MI
"Nedra, Thank you SO very much for all your help and patience...I can't
wait to get it and begin to learn. I appreciate everything you've done for
me...if I ever run into anyone who wants to buy any woodburning or carving
things...I'll send them to you - A. Mareno, Warrenton, VA
"
Nedra, Aside from perhaps the best
customer service I have ever seen from an online shop, you offer (and
deliver) fast, well packaged shipping and a quality product! I was looking
for the perfect burner - and not being able to sit and try them all out, I
looked through your site and found a virtual fountain of information -
from details on the care and feeding of a burner, to detailed instructions
on how to create works of art... your patience and attention to detail
shows through ~ and your obvious desire to provide service to your
customers. I would not hesitate to purchase more items from your site - my
order was processed immediately and at my door in TWO (2) short days. I am
really enjoying learning to use the Razertip that I bought ~ and am
learning a lot from your books that came with my set. Thanks for all
the help you provide!!!! - K. Werner, Stockton, CA
"It's
always nice to know that great customer service is alive and well! As some
of you may know I've been shopping for a woodburning system for a while
and had narrowed my choices down to the Razertip or Burnmaster. I came
across a website to an family owned business in Washington state that is
managed by a professional pyrographer who also happens to sell both these
units. The owner was very helpful in answering my questions and helping me
select the right burner for my particular needs. She also worked with me
through a last minute order change on my part and went out of her way to
make sure I got what I wanted. Kudos to
Nedra's Pyrography & Sawdust Collection!
I highly recommend them if you are in the market for a good burning
system! Good prices, great service, and some extra touches (such as better
cords, etc) than you'll get from Treeline or the other usual suspects"
- N. Addy, Ft. Worth, TX as posted to
http://www.forums.woodnet.net (February, 2007)
"I was surprised at the very
prompt delivery. I had ordered some other gourd products from
another company at least a week before I submitted my order to you.
Your order came several days before the other order did. I don't
know how you do it considering your residential "confinement" (we were in
the middle of our big move to New Mexico and living in our motor home at
the time). By the way, I REALLY like the Razertip burner and pens
and I'm certain I'll find a need for a few more pens before too long.
Your book is by far the most definitive help I've used. It helps so
much to have your truthful opinions on the products". Sincerely, D.
Purinton, Linn Creek, MO (August, 2007)
"First, I got you - Nedra - on the phone. How about that for public
relations!? Then you took time out to find out what type of work I did
and suggested #HD5MSP medium small bent spear shader (since I like to work
with fine detail). But I couldn't help but think, will it stand up to my
expectations? I thought of the most detailed design I could think of, and
when the pen arrived I put it to work.
WOW! Was I blown away! It fit so nice in my hand and quickly I noticed
how there is no such thing as hard to reach places. Amazing! Plus, you
can shade with it! This pen is perfect and everyone should have one. I
found the only limitations left are those in my imagination -- but I'm
working on that.
You turned me from just being a fan to a faithful customer". Happily, A.
Hernandez, Wichita, KS (Sept, 2007)
Shipping Information
We try to ship all
orders out within 24 -48 hours. If we are at a show, we can usually ship most
orders within a few days. If there will be a delay in shipping we will let
you know. Shipping charges are calculated upon checkout.
Most orders are
shipped FedEx Ground. We must have a physical address.
Smaller orders (such as pens,
patterns
and books) will ship out by USPS. If you need expedited shipping
services please let us know what you want to order and we will let you know the
cost for shipping and we can bill your order directly through pay pal
NOTE! we MUST have your telephone number
FOR SHIPPING.
We do not give your information
away or use it for any purpose other than contacting you in case of problems
with your order and for shipping purposes. FedEx requires phone numbers
for all orders shipped so they can contact you if there is a problem delivering
your order.
Incorrect addresses
Please be sure that your
address is correct when placing your order. If the address is
incorrect and it is due to you providing the wrong address there will be a
$10.00 charge incurred by FedEx which will be passed on to you.
Shipments to Alaska & Hawaii
All orders processed online will
be shipped by parcel post which could take up to 2 weeks. If you prefer to
have expedited shipping by Priority mail or FedEx please email us your order and
tell us your shipping preferences and we will bill you directly through pay pal.
International orders
Please do NOT order online. If you life outside the USA
please contact us directly to order. We
will try to assist you with processing your order in the most economical way.
Orders will normally be shipped by the USPS global mail. If you wish to
have the ability to have tracking for your order we can ship by Express mail.
Please email us your order and we will give you a price quote on your order.
Our back order
policy
We try to keep our
inventory well stocked, but it is not always possible, especially during the
holiday season. When we are low on
an item or out of stock we will post a notice on our website to contact us before ordering
and when it might be available.
We do not ship backorders separate. If you have ordered an item that is out of stock we will make an attempt to
contact you to see if you wish to wait until the item is received, accept a
substitute or cancel the order.
Customer Privacy
Sawdust Connection does not sell, give away or exchange any
personal information about any of its customers. Any personal information
that you entrust to us is considered confidential and treated as such.
Please refer to our
privacy policy
Don't want to order online, please
use our convenient order form
We are unable to process credit
card orders over the phone. We apologize for any inconvenience
this may cause but if you wish to order and do not want to order online with Pay Pal we would be
happy to take your order via email or phone and we can email you an invoice with
shipping charges so that you
can send us a check or money order. If you wish to mail your order in rather than using our online
shopping cart, please go to our
mail order form. We process mail
orders as quickly as possible to ensure you get your order promptly.
Please keep in mind that we are
not always in the office and we are on mountain time zone, so please leave a
message and if possible an email address so we can contact you. If you are
calling to place an order, please email us with all your information, including
name, address and phone number along with a list of what you want to order.
We will total the merchandise you are ordering, calculate the shipping based on
where it is going and email you an invoice (or call if you do not have access to
internet) as quickly as possible.
Again, we apologize for
any inconvenience this may cause but we promise to ship your order as quickly as
possible.
If
you have comments about our products or service please let us know. We
love to hear from our customers!
We
appreciate you and thank you for your business! If it wasn't for you, we
wouldn't be in business.
Alan & Nedra Denison
Our e-mailing list
We automatically add customers to
our mailing list when they order from us. We use this list to let you know
of new products or sales. If you wish to opt-out from our mailing list
please let us know and we will remove you immediately. Be sure to tell us
your name so we can find you on the list. Please note that we DO NOT sell,
give away or exchange any personal information about any of our customers.
Please click here to opt-out from our mailing list
and be sure to include your name so we can find you on our
mailing list.
PLEASE NOTE THAT IF YOU CALL OUR OFFICE, WE
ARE ON MOUNTAIN TIME ZONE
If you leave a message please be sure to
tell us where you are calling from so if your on the east coast we don't return
the call in the middle of the night!
We may not be able to get back to you the
same day. For faster response, please
email us
