Nedra Denison & Sawdust Connection

Fine Art Pyrography ~ Woodburning ~ Gourd Art

Woodcarving ~ Fretwork

The Woodburning Specialists™!

Woodburning tools ~ Pyrography Supplies ~ Basswood ~ Maple Burls ~ Gourd Supplies

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Our Guarantee & return policy    ~    Claims for Loss/Damage of your order

PLEASE FOLLOW THE INSTRUCTIONS BELOW

CLAIM INSTRUCTIONS for USPS:

IF YOU HAVE NOT RECEIVED YOUR ORDER:

Orders that are shipped by USPS are shipped insured and should reach you no more than 10-14 days after it is shipped, depending on the method of shipment.  Please ensure that you have used the tracking information provided to track your package.  It if does not show up after 2 weeks please let us know and follow these instructions:

Get a Form 1000 from the Post office and fill out the top right portion including your name, shipping information and telephone number.  Do not fill out the rest of the form or keep any copies.  We will submit the claim along with the shipping receipt.

Write a letter (must be dated at least 21 days from the date the package was shipped) stating that you never received your package and please be sure to sign it. 

If you paid by check please be sure to send us a copy (front and back) of the check.

Send the form and letter to us as soon as possible and we will take it from there.  If the claim is for under $50.00 processing is done at the local post office, if it is more than $50.00 then it is sent to the district office and takes about 30 days for processing.

Please keep in mind that we cannot file a claim with the post office for 21 days after the date the package was shipped and therefore cannot replace shipments until the claim is processed.

IF YOUR PACKAGE WAS DAMAGED:

Let us know as soon as possible and we will mail (email or snail mail) the required proof of shipping so you can present it along with the damaged package and/or contents with the claim form. 

Get a Form 1000 from the Post office and follow the instructions #3.  The package and contents must be presented to the post office by you along with all required documents.

Mail the information required to:

Sawdust Connection
1400 Main St. NW, Ste C, PMB 20

Los Lunas, NM 87031

CLAIM INSTRUCTIONS for FEDEX:

You can file your claim for loss or damage at any FedEx location or contact us as soon as possible and we will file a claim online.

We thank you for your business

Alan & Nedra Denison